Last updated: July 6, 2026
These Terms of Service ("Terms") are a legal agreement between you and Salt City Software LLC ("Salt City Software," "we," "us," or "our"), a limited liability company formed in Utah, United States. They govern your access to and use of Chat my CRM and the website at chatmycrm.com (together, the "Service").
By creating an account, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.
1. Eligibility and accounts
You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is intended for business use.
You are responsible for the information you provide when registering, for keeping your login credentials secure, and for all activity that occurs under your account. Notify us promptly at legal@chatmycrm.com of any unauthorized use. We may suspend or terminate accounts that contain false information or that are used in violation of these Terms.
2. The Service and your license to use it
Chat my CRM is an AI-chat-first customer relationship management (CRM) product. Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during your subscription.
We may modify, update, or discontinue features of the Service from time to time. We aim to give reasonable notice of material changes that adversely affect your use.
3. Subscriptions, billing, and payment
- Billing provider. Payments are processed by Paddle, which acts as our reseller and merchant of record. Your purchase is also subject to Paddle's buyer terms and privacy policy. You authorize Paddle to charge your selected payment method for all applicable fees.
- Fees and renewal. The Service is offered on a subscription basis at the fees shown at the time of purchase. Unless stated otherwise, subscriptions renew automatically at the end of each billing period until cancelled.
- Cancellation. You may cancel at any time; cancellation takes effect at the end of your current billing period, and you retain access until then.
- Refunds. Except where required by law or provided under Paddle's buyer terms, fees are non-refundable and there are no refunds or credits for partial periods.
- Price changes. We may change our fees. We will give reasonable advance notice, and changes take effect at your next renewal. Continued use after a price change means you accept the new fees.
- Taxes. Fees are exclusive of taxes unless stated. You are responsible for applicable taxes, which may be collected by Paddle.
Free trials
If we offer a free trial, we will describe its terms at sign-up. Unless you cancel before the trial ends, your subscription may begin automatically and be billed at the then-current rate. We may modify or withdraw trials at any time.
4. Your data
You own your data. As between you and us, you retain all rights to the data you and your users enter into or sync with the Service — contacts, notes, deals, activities, communications, and uploaded files ("Customer Data"). Because the Service is single-tenant, your Customer Data is stored in a dedicated database and object store provisioned for your organization.
License to operate the Service. You grant us a limited license to host, process, transmit, and display Customer Data solely as needed to provide and support the Service, and as instructed by you.
Your responsibility for Customer Data. You are responsible for the Customer Data you load and for having the necessary rights, notices, and legal bases to provide it to us and to process it through the Service, including any third-party integrations and AI features you enable. Our handling of personal information is described in our Privacy Policy.
5. Third-party services and integrations
The Service can connect to third-party services at your direction, such as HighLevel and other CRMs. When you enable an integration, you authorize us to exchange data with that service to provide the functionality you request. Third-party services are governed by their own terms and privacy policies, and we are not responsible for their practices, availability, or content. Your use of an integration is at your own risk.
6. AI features and output
The Service uses large language models (LLMs) to provide chat and AI features. When you use these features, relevant data — which may include Customer Data — is sent to an AI provider (by default, Anthropic, via our MCP Gateway) to generate a response, as described in our Privacy Policy.
- Output may be inaccurate. AI-generated output can be incorrect, incomplete, or misleading. You are responsible for reviewing and verifying output before relying on or acting on it.
- No professional advice. AI output is not legal, financial, tax, medical, or other professional advice.
- Third-party and connected models. If you connect or use an AI provider other than our default, that provider processes your data under its own terms, which may permit use of your data (including for training). Review those terms before use, and only send data you're comfortable processing that way.
- Your responsibility. You are responsible for your use of AI output and for ensuring it complies with applicable law and the rights of others.
7. Acceptable use
You agree not to, and not to permit others to:
- use the Service in violation of any law or third-party rights, or to store or transmit unlawful, infringing, or harmful content;
- send unsolicited or unlawful communications (including spam) or violate anti-spam, telemarketing, or electronic-communications laws;
- upload malware or interfere with, disrupt, or compromise the integrity or security of the Service;
- attempt to gain unauthorized access to the Service, other accounts, or its underlying systems;
- reverse engineer, decompile, or attempt to derive source code, except to the extent this restriction is prohibited by law;
- resell, sublicense, or provide the Service to third parties except as expressly permitted; or
- use the Service to build a competing product or to scrape or harvest data other than your own Customer Data.
We may investigate and take appropriate action, including suspending or terminating access, for violations of this section.
8. Intellectual property
The Service, including its software, design, and content (excluding Customer Data), is owned by Salt City Software and its licensors and is protected by intellectual-property laws. Except for the limited license granted in these Terms, we reserve all rights. If you provide feedback or suggestions, you grant us a perpetual, royalty-free right to use them without obligation to you.
9. Term and termination
These Terms apply while you use the Service. You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you breach these Terms, fail to pay fees, or if we reasonably believe your use poses a security, legal, or operational risk.
On termination, your right to use the Service ends. We will delete your organization's tenant data (its dedicated database and object storage) within 30 days of termination, with residual backup copies purged on our normal backup cycle thereafter. If you need to export Customer Data, do so before your account is terminated. Sections that by their nature should survive termination — including provisions on payment owed, data ownership, disclaimers, limitation of liability, indemnification, and governing law — will survive.
10. Disclaimers
The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI output will be accurate or reliable. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.
11. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill, arising out of or relating to the Service, even if advised of the possibility of such damages.
To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amount you paid us for the Service in the twelve (12) months before the event giving rise to the liability, or (b) US $100. Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.
12. Indemnification
You agree to indemnify and hold harmless Salt City Software and its officers, employees, and agents from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to your Customer Data, your use of the Service, your integrations, or your breach of these Terms or applicable law.
13. Governing law and disputes
These Terms are governed by the laws of the State of Utah, United States, without regard to its conflict-of-laws rules. You agree that any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Utah, and you consent to the personal jurisdiction of those courts. Nothing in this section limits either party's ability to seek injunctive relief for infringement or misuse of intellectual property.
14. Changes to these Terms
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you through the Service or by email. Your continued use of the Service after an update means you accept the revised Terms.
15. General
- Entire agreement. These Terms, together with our Privacy Policy and any order or plan details, are the entire agreement between you and us regarding the Service.
- Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
- Severability. If any provision is held unenforceable, the rest remains in effect.
- Waiver. Our failure to enforce a provision is not a waiver of it.
- Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
- Notices. We may provide notices through the Service or by email. You may reach us at the address below.
16. Contact us
Salt City Software LLC
Utah, United States
Email:
legal@chatmycrm.com
Our mailing address is available on request by emailing legal@chatmycrm.com.